Privacy Policy
TopLevel Cooling & Heating respects your privacy and is committed to protecting it through this Privacy Policy. This document outlines how we collect, use, and safeguard your information when you visit our website (www.toplevelcooling.com) or engage with our services.
1. Information We Collect
We collect information directly from you and automatically through your interaction with our website or services. This information may include:
- Personal Information: Name, email address, phone number, billing and shipping address, and payment details.
- Service Information: Details about your heating and cooling needs, preferences, and service history.
- Website Usage Information: IP address, browser type, operating system, and browsing behavior collected via cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services.
- Process transactions and schedule appointments.
- Communicate with you about your inquiries, appointments, or promotions.
- Personalize your experience on our website.
- Comply with legal obligations and resolve disputes.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with trusted third parties for specific purposes:
Service Providers: To facilitate payment processing, service delivery, and customer support.
Legal Compliance: To comply with applicable laws, regulations, or legal proceedings.
Business Transfers: In the event of a merger, sale, or acquisition of our company.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. These technologies help us:
- Understand user behavior on our website.
- Improve site functionality and performance.
- Deliver personalized advertisements.
- You can manage your cookie preferences through your browser settings.
This site is being monitored by one or more third-party monitoring software(s), and may capture information about your visit that will help us improve the quality of our service. You may opt-out from the data that Identitypxl is collecting on your visit through a universal consumer options page located at https://pixel.identitypxl.com/
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access, correct, or delete your data.
- Opt-out of marketing communications.
- Restrict the processing of your information.
To exercise your rights, please contact us at info@toplevelcooling.com.
7. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we become aware that we have inadvertently collected such information, we will delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after changes are made constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
TopLevel Cooling & Heating
Dallas, Texas
Phone: (833) 892-6654
Email: info@toplevelcooling.com
Thank you for trusting TopLevel Cooling & Heating with your information.